Customer Testimonials
The service area has really improved the flexibility and effort to work with the clients. Well done.
Desmond and Jake were amazing. Seamless process, easy purchase process. Professional, fun and energetic! They even dance!! Love it!
We can’t say enough good things about our experience purchasing our vehicle all the way from New York (Go Bills!). Alex and Desmond were fantastic to work with and made the process simple. Having never purchased a vehicle out of state we were admittedly a bit cautious. They both were incredibly responsive, answered all of our questions, and made this one of the best car buying experiences we’ve ever had. Thanks for working with us and getting my husbands dream car home safely! Cheers to our new “5-0”
Katelyn was extremely helpful and knew the vehicle history. She was very positive and polite!! I would highly recommend her to family and friends.
Hi, I contacted the dealer regarding a Land Rover and was immediately contacted by Alex Di Lucca Customer Specialist in Sales. He was Phenomenal in Sales and an Excellent communicator. He looped in his boss the Sales Manager Desmond and was Great to work with. I would Highly recommend the Dealer and Alex to anyone that is looking for Outstanding assistance and Land Rover is the Top SUV in the world. They are having my vehicle delivered acroos country and will take delivery shortly, Tom.
Jaguar Land Rover of Wichita service always does a great job on service. I always appreciate their work.
paid for in-stock parts with vehicle purchase. its six weeks before they can install two side steps. unacceptable.
Outstanding service by Alex in the sales team. He answered all of my questions and made the sale simple!
I brought my 2018 Range Rover Sport to Walser, where I purchased it, after it would not start. When I called, I was told the next opening was nearly two and a half weeks out; a competitor could see me in a couple of days. I chose Walser because I was told the problem would be covered under warranty.
The vehicle was in your shop for nearly two and a half months. I was contacted only once, all other times only after I reached out first. Diagnosis and replacement should have taken no more than two day; a couple more days ... Read More DealerRater - Sep 7, 2026
Amy Hamilton and Wichita Landrover Team are great people and really care. My family and I got a bad coolant leak driving out of Houston on a friday night.....services was close like any other shop in that area for the weekend. But i made contact via email with Amy and she got back to me asap and reinforce that will help us first thing in the morning and they did!!!! Very blessed to break down near them I was in the beginning of my family road trip and thanks to them We finished it not a problem! Thank you ... Read More Google - Aug 8, 2026
I have purchased several cars from Lam over the years and he is fantastic! Porsche, Mercedes AMG and Range Rover. I will continue to get my cars from him
Very professional, honest and efficient dealership and sales staff I completed my purchase and delivery all online and over the phone I woul not hesitate to purchase my next vehicle from them
Excellent dealership with perfect customer service. Honest and transparent. The car got delivered in perfect condition. Thank you!
I’m very impressed with how smooth the whole process was at my last visit. Communication from the start to finish was flawless.
The dealership was so clean. Loving those massage chairs. I guess that was the real highlight of my visit😂. Coffee bar was good as well. 1 hour service turns into an hour of relaxation instead. I wish they could’ve taken more time to service my vehicle 😂. Overall experience was amazing. And it was fast.
The gentleman that worked for the sale is the absolute BEST!!! Give him a raise. He was fantastic.Im 59. I bought many many vehicles. He is my #1 salesman. I cannot say enough good things the way he treated me.
Had an issue come up with computer updates, Service department explained what was happening and performed what was needed to finish update. All of this happened without an appointment, we just pulled in, explained the issue, and it was resolved.
Jason made the experience worth while. Made everything happen when it appeares that it wouldnt.
The dealer always treats me with respect and gets the job done. I especially appreciate Dake Brown and Corbin - they are rockstars!
Best vehicle on the market, and I really love the dealership compared to others. Worth the drive from out of state. If you want the safest vehicle, definitely stick with a full size range rover. In comparison to a diesel, this saved my hip from being replaced. If you're not driving a Rolls Royce, it's Range Rover for the win.
Worked with Chelsea Mackey, and she was great to work with (easy to get in touch with, ask questions to, have virtual discussions with). We shipped the car to California, and Chelsea was on top of things until it arrived. The shipping company was a bit tricky to get in touch with, but everything got here a day later than expected without any trouble.
Sales person very helpful, answered all my questions Friendly Asked, they could bring it in to look at closely after the rain help wipe it off and all the paperwork and very smoothly
Everyone was so nice! Amy was the best! Will definitely buy from her again in the future.
We were car shopping due to my vehicle being totaled in an accident so time was of the essence. Excellent customer service. I don't think I have ever had a more streamlined process from start to finish and this was for a USED car. I will most definitely be back when I'm in the market for my next vehicle.
It took one week appointment to change a bad tire that was in stock. What if I don't have another car to drive.
Dale and his team took great care of my car, and in a timely manner.
In the past 2 months I think we had the car for a week. The commination was poor; we had too continually call for updates, are messages were not timely answered. We had one woman call telling us her mechanic said the car needed an O2 sensor. The next call said the car needed an auxiliary battery. When I asked about the sensor, I was asked who told you that, I told him a woman called my wife, I was told that wasn't correct. Put in the auxiliary battery, the check engine light was still on so $1200 later I was ... Read More DealerRater - May 30, 2026
Your new service manager Dale was very professional and helpful in getting my vehicle serviced in a timely manner, he also answered all my questions that I had.
Spent and wasted over 350k on other vehicles and back and love Range Rover. HSE is my fav body style. Love the Diesel Turbo, and classics. I have gone to the PNW / MT off-road with 0 issues. Maintenance is key. Only go to Land Rover for this, for best results in longevity of your vehicle. Been rear ended in Range Rover, and Jaguar, and a Diesel pickup. Range Rover and Jaguar is the best vehicle for your children and loved ones. Struck 80 mph+ at age 19 and walked away from a terrible accident. Yet, my diesel pickup I needed a hip replacement. ... Read More Yelp - May 25, 2026
Friendly staff, flexible scheduling options. My only complaint is the spray used inside my vehicle to clean it. It smelled terrible. Otherwise everything else went well.
Had a great experience buying an F type R from Ellen Franklin and Aydn. Living out of a state, I greatly appreciated their professional and consistent communication through out the process. Ellen went above and beyond to Mke sure all my questions and concerns were addressed and sent pictures and videos throughout the prep process. There were monir scratches that she had touched up and polished out even though it was used. The day I flew in to pick up the car, she had coffee and everything ready for me to sign and hit the road. Excellent care and I ... Read More Google - May 25, 2026
Super great experience. Chelsea and Ellen did awesome and the dealership stood behind the sale. 100% recomend.
An Amazing Experience. We bought a used Rover here, and Chelsea and Ellen made an out of state sale super easy. One of the best dealer experiences we have ever had. There was a small issue, and they ensured that it got taken care of and it was top notch service. 100% recommend.
I can't say enough good things here. We bought a used Rover, had a small issue they went WAY above and beyond making sure I was taken care of. HIGHLY Recommend! Want to call out our Sales persons Chelsea, and Ellen for making things happen.
Great service, nice people
Helpful staff, but billing confusion, discarded warranty paperwork, and week-long delays waiting for parts were frustrating.
Pleased with customer service and their knowledge on what they were selling professional, welcoming and attentive
Jaydon is a great salesman. He put my needs first and sold me a great car. I did not meet Amy Hamilton. Pleasure doing business with you.
The dealership has an excellent service department. I always appreciate their work. I am adding these words go meet minimum words count.
The Service Manager was extremely helpful and met our required pickup time for our engine service and tire rotation.
This place is absolutely amazing. The staff is top notch! Once Ellen F. knew what my expectations were, she helped us find the perfect car. We ended up with a Jaguar F-Pace. They vehicle is pre certified and has a great warranty. I can't say enough about this place. Thanks again Ellen and keep up the good work!!!
The communication between the scheduler, parts department and service center could be improved. During scheduling I informed them we would be waiting on the vehicle to be worked on and I had requested warranty parts from the parts department. The day of service we arrived at the appointment time but the warranty parts requested in December and again during scheduling in March were not available. It was also not communicated that we would be waiting on-site for the services to be preformed.
Don’t know who Shawn Lewis is Ellen did a fine job. Fastest in and out with car purchase ever
Dropping off my car for service was easy, and I was given a ride to my office and picked back up when the maintenance was done. They are also cleaner my car after maintenance and she was dirty!
Very friendly and helpful. Puts customer first. It was a pleasure doing business with you.
They don’t return phone calls. Didn’t ask how we wanted the name(s) to appear on finance or title.
Everybody we came in contact with was helpful and knowledgeable. Process was smooth and exactly what we thought it would be.
Adyn, the sales person was great. He walked us through the whole experience. I don't believe I would purchase another vehicle from there. I don't usually buy "as is" vehicles without a free warranty.
Our car buying experience with Ellen Franklin was quick seamless and very professional. It was One of the most enjoyable car buying experiences I have had. We had our two boys with us and they were treated very kindly as they waited patiently in the Customer lounge in their own massage chairs. We drove in from out of town and the whole experience, took us about four hours from start to finish. We will definitely be coming back and asking for Ellen to purchase future cars for our family.
This is the first time I’ve bought a vehicle site unseen and online. The process was very easy and simple and Ellen Franklin was my sales rep who took care of me along the way.
I recently had an opportunity to work with Ellen Franklin at Landrover Wichita, who assisted me in my search for a late model, low mileage vehicle. The helpful and friendly customer experience she provided me as a remote, out-of-state customer was second to none! We communicated primarily over phone and text and she was very quick, thorough, and courteous in her responses, providing additional photos and the absolute best high-def, fully narrated interior/exterior walkaround video I'd ever seen. Although we ended up purchasing a vehicle, elsewhere, I'd highly recommend getting in touch with Ellen if you're ... Read More Google - Apr 5, 2026
I recently purchased a used 2024 Ford F-50 Tremor from Ellen Franklin and she was an absolute pleasure to work with. Made the transaction go very smooth! Highly recommend this dealership, and ask for Ellen!
Ellen reached out immediately to my wife and I when we were interested in test driving the Toyota 4Runner we were interested in. She was very polite and professional and got us set up on the test drive. When we knew we wanted to buy the vehicle, she and Chelsea guided us through the buying process smoothly. They did not pressure us into anything and answered any questions we had. I highly recommend Ellen and Chelsea to assist you with the car buying process.
Thanks Land Rover Wichita team! I purchased a 2026 Land Rover Defender from Jaydon Maldonado. I worked with him for several months, and he never lost interest in the process. He is an exceptional salesman, upfront and transparent from the beginning. We finally found a vehicle that I wanted, and the one-person process was simple and efficient. It was an out-of-state purchase, and they handled everything for me, including the license plates. On delivery, he explained all of the features and helped me set up my vehicle. You have a customer for life!
Great service Lam is a top salesperson and follow up was terrific Highly recommended dealer
Aydn was exceptional as a salesman. Very clean, very attentive to details for what I was looking for, and helped me out in every way I can imagine possible to make sure I was comfortable with my buying decision. Great guy, Walser very lucky to have him.
got car back and engine light was on and they charged $200 for a diagonistic that I didn't ask for. took in for broken seatbelt latch. I had the seatbelt taped in so it wouldn't set off alarm while driving, they unhooked it, I assume for testing but didn't put it back, now I have the infernal alarm until the part comes in in a week, unless I tape it again........ They should have disconnected the alarm
I dont know who Shawn Lewis is, however the majority of our time and purchasing our car was good. However there were items that were wrong with the car and I feel they hurried us out. We are from out of state and was told there were no service mechanics on site that day. So we had to take it home and schedule service in our hometown. There had been little to no communication on the title process either and that has been extremely frustrating. I would recommend them however spend time looking over the vehicle and ask lots of ... Read More DealerRater - Mar 14, 2026
Dale Brown was excellent, came in without an appointment to fic computer glitch on our F-Type, he had it updated and on our way in an hour.
Best service center I have had the pleasure to work with since being stationed in Wichita, dale is the the guy to go to for all service needs and makes sure everyone and everything is taken care of in a timely mannner!
Service visit was expensive, but I feel like I got a high level of service. Service Manager Dale is excellent.
3 trips. Finally fixed one of two issues that were owed. Horrible experience. Finally giving up on second issue
I had a wonderful experience with Alex Di Lucca of Land Rover of Wichita. He was extremely helpful from start to finish as I was coming in from out of town, so I had a lot of questions and conversations with him prior to the purchase which he was always quick and efficient with. The vehicle I purchased was a trade-in and a couple of interior pieces were missing, and he had them promptly ordered and shipped to me after purchase. The price was also reasonable compared to similar vehicles of the same year and model as I was looking ... Read More Facebook - Feb 12, 2026
I had a wonderful experience with Alex Di Lucca of Land Rover of Wichita. He was extremely helpful from start to finish as I was coming in from out of town, so I had a lot of questions and conversations with him prior to the purchase which he was always quick and efficient with. The vehicle I purchased was a trade-in and a couple of interior pieces were missing, and he had them promptly ordered and shipped to me after purchase. The price was also reasonable compared to similar vehicles of the same year and model as I was looking ... Read More Yelp - Feb 12, 2026
"We recently purchased a Range Rover Sport from Land Rover Wichita, and it was easily the best car-buying experience I’ve had in 45 years of purchasing vehicles. My wife, who usually dislikes the dealership process, was incredibly impressed with Ellen, our sales advisor. Ellen was patient, attentive, and remarkably knowledgeable. She helped us navigate through several models before landing on the perfect Range Rover Sport. If you want a stress-free experience with a consultant who actually knows their product inside and out, ask for Ellen. We couldn't be happier with the service or the new ride!"
I was able to get in for service promptly and it was finished and the car was delivered to me the same day.
I have bought a few cars from Walser and frankly I think they are tough to do business with. Last year we stopped in to look at a used Toyota Land Cruiser and Ellen Franklin helped us. Right from the get go we liked her a lot. I was honest about my previous experiences at Walser and she didn't let my attitude effect this transaction. The Land Cruiser wasn't for us and we didn't get a deal done.
In January I was looking for a very specific truck for our company and low and behold the only ... Read More Google - Feb 6, 2026
They did a job and communicated well with me. They did seem to be handling a lot of volume.
From the moment we arrived we felt welcomed. The overall experience was great. I would definitely recommend to family and friends.
I had a great experience with Walser. Friendly and professional staff and I’m loving my new vehicle!
Jaydon was very polite and professional! I will recommend him to friends and family.
Great experience overall, we showed up a tad early for our appointment meant to a car warmed up ready for a test drive. Jaydon made sure our experience was comfortable and quick. Would recommend to anyone.
I recently purchased a 2018 Range Rover Sport from Jaydon. I must commend this gentleman for his excellent salesmanship; he was attentive and ensured that the process was as efficient and pleasant as possible. He was upfront and honest, which is precisely what one seeks, and he delivered accordingly.
From the start it seemed unorganized. I was asked if I needed a ride or if I was going to wait. I asked for a ride. Me and one other person were going. Took at least 30 minutes to bring the car up. Was told they were warming the car up because itcwas so cold out. Funny thing was the car wasnt warm when we got in. Other passenger was griping that he could have got aa uber quicker. The car was in for a software upgrade. Never heard anything from the dealership service dept all day. Left a phone message ... Read More DealerRater - Feb 2, 2026
I had a wonderful experience purchasing a new Range Rover and Jaydon was beyond helpful. Highly recommend!
Jayden was great to work with - very responsive and thorough. Really enjoyed my experience with him
They provide factory certified service for Range Rover and Jaguar vehicles. They have performed every service on my 2017 Range Rover Sport Supercharged Dynamic.
We took our vehicle in for service, it had been scheduled for at least a month, they knew why we were bringing it in. We live a good distance from the dealership and a loaner was not available for us. Parts had to be ordered and we were without our vehicle for a week. While it was there, there was other diagnostics performed that cost us and we asked for none of that to be done. We also purchased a very good warranty when we purchased our vehicle from them and was puzzled to see the charges. When we picked ... Read More DealerRater - Jan 8, 2026
I took my vehicle in for a coolant leak that was covered under my extended warranty. I have a $0 deductible, and yet it still cost me over $300. Never really got a answer as to why. UPDATE. I did receive a phone call from the service dept today and they are going to try to make things right with the additional charges!
I am very dissatisfied with my experience at Walser Automotive, specifically with the service department.
For nearly two months, I attempted to contact the service department to address an ongoing issue with my vehicle (the vehicle only had 5,000 miles on it at the time). Despite multiple phone calls and messages, my calls were not returned, making it extremely difficult to get the problem handled in a timely manner. The lack of communication was frustrating and unprofessional.
When the vehicle was finally serviced, it was returned to me with the same issue still unresolved, requiring additional visits for the same problem. ... Read More DealerRater - Jan 6, 2026
Very satisfied with service delivered for my repairs. I suggest they get new card process machines or them updated.
They always take care of me. I feel they always go up and beyond when I leave my SUV in.
Complete vetting and purchase done by phone. Outstanding communication and service! Would definitely highly recommend
I only dealt with Ellen Franklin on the purchase of our new Defenser 120. Ellen was professional, courtesy and was able to guide us through our purchase in a very relaxed atmosphere. Her product knowledge greatly exceeded my expectations! If your looking to purchase a Land Rover, do yourself a favor and only speak with Ellen Franklin!
Their service department is completely nonexistent – no staff, no service.The Service Manager was also covering the parts department and another duty. I don’t blame him. He was just doing the work of three managers and had no mechanics— that’s a senior management issue.
Ellen was the best. She is extremely professional and knowledgeable. She made the process enjoyable.
We were pleased with everything, our service advisor was professional and work was completed ahead of schedule. Extremely satisfied.
My understanding is the service department is understaffed and has been for awhile. The wait time for an appointment is too lomg. I requested a copy of an oil change sent to my email and was never received. Thank you.
I recently purchased a 2026 Defender & worked with Ellen Franklin. I felt the need to share my outstanding experience with her! She knew every answer to every question, her approach was not pushy in the slightest which made it enjoyable. Did I just say I enjoyed making a car purchase? Yes, yes I did. I would highly recommend her to anyone shopping within that auto group. Thank you Ellen!!!
Overall good, appointment was 30 days instead of 60, diagnosed and repair went well. Cost estimate was $1,386 final invoice was $1,775 for wheel bearing and oil change. I appreciated them moving up my appointment due to seriousness of repair and the manner in which I was dealt with personally as well as the quality of the repairs was very good. But the extra $388 over estimate on final invoice was a downer.
Tim Cobb and his team were excellent to work with for service of my Range Rover! I received a detailed video from the repair team explaining what was needing to be done. I highly recommend him and his team!
My experience with Ellen was top notch. She is highly knowledgeable & knows the product. She is extremely professional & made our transaction smooth & worry free. It is obvious she is dedicated to her work & enjoys what she does.
Service department does not know what they are doing. Very unprofessional will not come back
No pressure to buy nice sales people clean buildings and lots would recommend it to anyone
I had 3 sales people emailing me, and it still took over a week just to get photos! And another week to purchase. I have no idea who two of the names on this survey even were! I never spoke to anyone but sales. No one called me to explain paperwork. No one walked me through what I was signing. I have no signed paperwork from the dealer, and nothing was overnighted. I don't know how the title or the dealer plates work, and I had no idea when or if things were received. I specifically asked for certain features ... Read More DealerRater - Nov 28, 2025
We had a very pleasant car buying experience here! Jaydon was extremely knowledgable, helpful and accommodating as was everyone we had contact with. We didn’t feel at all pressured, which was a refreshing change over other dealers. This first experience will surely make us return!
I don’t know Shawn Lewis lol so not sure why I was asked, but Ellen is smart and attentive and understands time element and respectful talk about finances. Great work!
A great, simple experience with the team always responsive, thoughtful, fair. We love the car, the transparency of the process and great pricing.
Our experience was amazing, we were from Fort Worth Texas! Ellen and the rest of the team did fast and efficient work! Everything was seamless when we arrived to pick up the vehicle, we would recommend doing business with them in town, as well if you’re looking out of town! Thank you Ellen!
Easy to get to from Emporia… very clean and beautiful compound. Worth the drive there!
