Customer Testimonials
I have purchased several cars from Lam over the years and he is fantastic! Porsche, Mercedes AMG and Range Rover. I will continue to get my cars from him
Very professional, honest and efficient dealership and sales staff I completed my purchase and delivery all online and over the phone I woul not hesitate to purchase my next vehicle from them
Excellent dealership with perfect customer service. Honest and transparent. The car got delivered in perfect condition. Thank you!
I’m very impressed with how smooth the whole process was at my last visit. Communication from the start to finish was flawless.
The dealership was so clean. Loving those massage chairs. I guess that was the real highlight of my visit😂. Coffee bar was good as well. 1 hour service turns into an hour of relaxation instead. I wish they could’ve taken more time to service my vehicle 😂. Overall experience was amazing. And it was fast.
The gentleman that worked for the sale is the absolute BEST!!! Give him a raise. He was fantastic.Im 59. I bought many many vehicles. He is my #1 salesman. I cannot say enough good things the way he treated me.
Had an issue come up with computer updates, Service department explained what was happening and performed what was needed to finish update. All of this happened without an appointment, we just pulled in, explained the issue, and it was resolved.
Jason made the experience worth while. Made everything happen when it appeares that it wouldnt.
The dealer always treats me with respect and gets the job done. I especially appreciate Dake Brown and Corbin - they are rockstars!
Worked with Chelsea Mackey, and she was great to work with (easy to get in touch with, ask questions to, have virtual discussions with). We shipped the car to California, and Chelsea was on top of things until it arrived. The shipping company was a bit tricky to get in touch with, but everything got here a day later than expected without any trouble.
Sales person very helpful, answered all my questions Friendly Asked, they could bring it in to look at closely after the rain help wipe it off and all the paperwork and very smoothly
Everyone was so nice! Amy was the best! Will definitely buy from her again in the future.
We were car shopping due to my vehicle being totaled in an accident so time was of the essence. Excellent customer service. I don't think I have ever had a more streamlined process from start to finish and this was for a USED car. I will most definitely be back when I'm in the market for my next vehicle.
It took one week appointment to change a bad tire that was in stock. What if I don't have another car to drive.
Dale and his team took great care of my car, and in a timely manner.
In the past 2 months I think we had the car for a week. The commination was poor; we had too continually call for updates, are messages were not timely answered. We had one woman call telling us her mechanic said the car needed an O2 sensor. The next call said the car needed an auxiliary battery. When I asked about the sensor, I was asked who told you that, I told him a woman called my wife, I was told that wasn't correct. Put in the auxiliary battery, the check engine light was still on so $1200 later I was ... Read More DealerRater - May 30, 2026
Your new service manager Dale was very professional and helpful in getting my vehicle serviced in a timely manner, he also answered all my questions that I had.
Friendly staff, flexible scheduling options. My only complaint is the spray used inside my vehicle to clean it. It smelled terrible. Otherwise everything else went well.
I can't say enough good things here. We bought a used Rover, had a small issue they went WAY above and beyond making sure I was taken care of. HIGHLY Recommend! Want to call out our Sales persons Chelsea, and Ellen for making things happen.
Helpful staff, but billing confusion, discarded warranty paperwork, and week-long delays waiting for parts were frustrating.
Pleased with customer service and their knowledge on what they were selling professional, welcoming and attentive
Jaydon is a great salesman. He put my needs first and sold me a great car. I did not meet Amy Hamilton. Pleasure doing business with you.
The dealership has an excellent service department. I always appreciate their work. I am adding these words go meet minimum words count.
The Service Manager was extremely helpful and met our required pickup time for our engine service and tire rotation.
The communication between the scheduler, parts department and service center could be improved. During scheduling I informed them we would be waiting on the vehicle to be worked on and I had requested warranty parts from the parts department. The day of service we arrived at the appointment time but the warranty parts requested in December and again during scheduling in March were not available. It was also not communicated that we would be waiting on-site for the services to be preformed.
Don’t know who Shawn Lewis is Ellen did a fine job. Fastest in and out with car purchase ever
Dropping off my car for service was easy, and I was given a ride to my office and picked back up when the maintenance was done. They are also cleaner my car after maintenance and she was dirty!
Very friendly and helpful. Puts customer first. It was a pleasure doing business with you.
They don’t return phone calls. Didn’t ask how we wanted the name(s) to appear on finance or title.
Everybody we came in contact with was helpful and knowledgeable. Process was smooth and exactly what we thought it would be.
Adyn, the sales person was great. He walked us through the whole experience. I don't believe I would purchase another vehicle from there. I don't usually buy "as is" vehicles without a free warranty.
This is the first time I’ve bought a vehicle site unseen and online. The process was very easy and simple and Ellen Franklin was my sales rep who took care of me along the way.
Ellen reached out immediately to my wife and I when we were interested in test driving the Toyota 4Runner we were interested in. She was very polite and professional and got us set up on the test drive. When we knew we wanted to buy the vehicle, she and Chelsea guided us through the buying process smoothly. They did not pressure us into anything and answered any questions we had. I highly recommend Ellen and Chelsea to assist you with the car buying process.
Great service Lam is a top salesperson and follow up was terrific Highly recommended dealer
got car back and engine light was on and they charged $200 for a diagonistic that I didn't ask for. took in for broken seatbelt latch. I had the seatbelt taped in so it wouldn't set off alarm while driving, they unhooked it, I assume for testing but didn't put it back, now I have the infernal alarm until the part comes in in a week, unless I tape it again........ They should have disconnected the alarm
I dont know who Shawn Lewis is, however the majority of our time and purchasing our car was good. However there were items that were wrong with the car and I feel they hurried us out. We are from out of state and was told there were no service mechanics on site that day. So we had to take it home and schedule service in our hometown. There had been little to no communication on the title process either and that has been extremely frustrating. I would recommend them however spend time looking over the vehicle and ask lots of ... Read More DealerRater - Mar 14, 2026
Dale Brown was excellent, came in without an appointment to fic computer glitch on our F-Type, he had it updated and on our way in an hour.
Best service center I have had the pleasure to work with since being stationed in Wichita, dale is the the guy to go to for all service needs and makes sure everyone and everything is taken care of in a timely mannner!
3 trips. Finally fixed one of two issues that were owed. Horrible experience. Finally giving up on second issue
I was able to get in for service promptly and it was finished and the car was delivered to me the same day.
They did a job and communicated well with me. They did seem to be handling a lot of volume.
From the moment we arrived we felt welcomed. The overall experience was great. I would definitely recommend to family and friends.
I had a great experience with Walser. Friendly and professional staff and I’m loving my new vehicle!
From the start it seemed unorganized. I was asked if I needed a ride or if I was going to wait. I asked for a ride. Me and one other person were going. Took at least 30 minutes to bring the car up. Was told they were warming the car up because itcwas so cold out. Funny thing was the car wasnt warm when we got in. Other passenger was griping that he could have got aa uber quicker. The car was in for a software upgrade. Never heard anything from the dealership service dept all day. Left a phone message ... Read More DealerRater - Feb 2, 2026
Jayden was great to work with - very responsive and thorough. Really enjoyed my experience with him
They provide factory certified service for Range Rover and Jaguar vehicles. They have performed every service on my 2017 Range Rover Sport Supercharged Dynamic.
We took our vehicle in for service, it had been scheduled for at least a month, they knew why we were bringing it in. We live a good distance from the dealership and a loaner was not available for us. Parts had to be ordered and we were without our vehicle for a week. While it was there, there was other diagnostics performed that cost us and we asked for none of that to be done. We also purchased a very good warranty when we purchased our vehicle from them and was puzzled to see the charges. When we picked ... Read More DealerRater - Jan 8, 2026
I took my vehicle in for a coolant leak that was covered under my extended warranty. I have a $0 deductible, and yet it still cost me over $300. Never really got a answer as to why. UPDATE. I did receive a phone call from the service dept today and they are going to try to make things right with the additional charges!
I am very dissatisfied with my experience at Walser Automotive, specifically with the service department.
For nearly two months, I attempted to contact the service department to address an ongoing issue with my vehicle (the vehicle only had 5,000 miles on it at the time). Despite multiple phone calls and messages, my calls were not returned, making it extremely difficult to get the problem handled in a timely manner. The lack of communication was frustrating and unprofessional.
When the vehicle was finally serviced, it was returned to me with the same issue still unresolved, requiring additional visits for the same problem. ... Read More DealerRater - Jan 6, 2026
Very satisfied with service delivered for my repairs. I suggest they get new card process machines or them updated.
They always take care of me. I feel they always go up and beyond when I leave my SUV in.
Complete vetting and purchase done by phone. Outstanding communication and service! Would definitely highly recommend
I only dealt with Ellen Franklin on the purchase of our new Defenser 120. Ellen was professional, courtesy and was able to guide us through our purchase in a very relaxed atmosphere. Her product knowledge greatly exceeded my expectations! If your looking to purchase a Land Rover, do yourself a favor and only speak with Ellen Franklin!
Their service department is completely nonexistent – no staff, no service.The Service Manager was also covering the parts department and another duty. I don’t blame him. He was just doing the work of three managers and had no mechanics— that’s a senior management issue.
Ellen was the best. She is extremely professional and knowledgeable. She made the process enjoyable.
We were pleased with everything, our service advisor was professional and work was completed ahead of schedule. Extremely satisfied.
My understanding is the service department is understaffed and has been for awhile. The wait time for an appointment is too lomg. I requested a copy of an oil change sent to my email and was never received. Thank you.
Overall good, appointment was 30 days instead of 60, diagnosed and repair went well. Cost estimate was $1,386 final invoice was $1,775 for wheel bearing and oil change. I appreciated them moving up my appointment due to seriousness of repair and the manner in which I was dealt with personally as well as the quality of the repairs was very good. But the extra $388 over estimate on final invoice was a downer.
My experience with Ellen was top notch. She is highly knowledgeable & knows the product. She is extremely professional & made our transaction smooth & worry free. It is obvious she is dedicated to her work & enjoys what she does.
Service department does not know what they are doing. Very unprofessional will not come back
No pressure to buy nice sales people clean buildings and lots would recommend it to anyone
I had 3 sales people emailing me, and it still took over a week just to get photos! And another week to purchase. I have no idea who two of the names on this survey even were! I never spoke to anyone but sales. No one called me to explain paperwork. No one walked me through what I was signing. I have no signed paperwork from the dealer, and nothing was overnighted. I don't know how the title or the dealer plates work, and I had no idea when or if things were received. I specifically asked for certain features ... Read More DealerRater - Nov 28, 2025
We had a very pleasant car buying experience here! Jaydon was extremely knowledgable, helpful and accommodating as was everyone we had contact with. We didn’t feel at all pressured, which was a refreshing change over other dealers. This first experience will surely make us return!
I don’t know Shawn Lewis lol so not sure why I was asked, but Ellen is smart and attentive and understands time element and respectful talk about finances. Great work!
A great, simple experience with the team always responsive, thoughtful, fair. We love the car, the transparency of the process and great pricing.
Our experience was amazing, we were from Fort Worth Texas! Ellen and the rest of the team did fast and efficient work! Everything was seamless when we arrived to pick up the vehicle, we would recommend doing business with them in town, as well if you’re looking out of town! Thank you Ellen!
Easy to get to from Emporia… very clean and beautiful compound. Worth the drive there!
Jaydon was fantastic to work with. He was professional very well informed and prompt. Great at returning text and answering questions. I would definitely recommend Jaydon if you’re in the market for Land Rover.
Easy buying process, which took a lot less time than most dealerships. I liked the no haggle pricing process. Thanks!
Shawn went above and beyond with the best customer service I’ve ever experienced at a dealerships service department!!!!!
fantastic customer service! above and beyond. great communication. the entire service department takes great care of my defender and treats it like one of their own!
It was a great experience and we will definitely be back to purchase our next vehicle.
I found the staff to be very knowledgeable and helpful. The entire sales process was easy and transparent.
Not sure what is happening with my service department, took weeks to get in, then appt was moved further out. AND, day before appt, was told No Loaners available after I was told yes, one was available, was told I could wait or Uber from Walser. Day of appt, I was sent the invoice, however, no call to let me know vehicle was ready for pickup. Walser had my vehicle for 24 hours, glad I didn’t wait in lobby. I was told a major turnover was the reason for scheduling delay. I had my former service advisor cell #, when I ... Read More DealerRater - Oct 26, 2025
Ellen Franklin was excellent to work with and made the buying process easy! This was the first time I bought a car sight unseen and Ellen made sure to tell me all the details of the car including any nicks or scratches which I really appreciated.
My sales rep was Mathew Salyers and I give him 5 stars didn’t speak with the person you’re asking me to rate
My F-Pace was serviced in a timely manner and everything was resolved with great communication from Dustin and the team in getting my vehicle taken care in perfect order.
Ellen helped us through the whole process. She was great after we bought and had a little issue she took care of as did the service department
Excellent experience with great people and beautiful showroom. I thank you so greatly Jaydon, for your help with the sale, and all the assistance getting my new Jaguar set up.
Even though there was a mix-up with my service request, service Manager Timothy Cobb sorted everything out. He was upfront with service details and pricing he even called me back with several options after finding an issue with my drive shat that needed immediate attention. They treated my wife and I well, giving us a nice loaner vehicle until repairs were made. Proud to be apart of the jaguar family!!
We had an excellent and first rate experience at Land Rover Wichita and highly recommend Christian and Matthew and their team!
This facility has incredibly Poor communication. I’ve bought two new f-types from here, but won’t be returning for a new purchase or service. Walser had my car for over four weeks to fix an issue I was having with my navigation system. I called multiple times, left messages and emails to get a status update on my car after they’d had it for a few weeks. I never received a call back - I literally had to keep calling until someone in service finally picked up. While courteous once I got someone on the phone, they seem ... Read More DealerRater - Sep 29, 2025
Easy to work with, fair pricing, no pressure and smooth process. Would buy there again.
No negotiation. Process for online purchase not well explained. Didn’t really seem to care. Sales paperwork not completed correctly.
Jaydon was personable, professional, informative and a pleasure to do business with. We highly recommend the dealership and Jaydon if you are in the market for a vehicle.
I was in for a recall, and the staff ensured everything went smoothly and quickly. Great experience!
It was AWESOME! They got my vehicle in fast and I was out the door in no time! Thank you,
Scheduled a loaner for oil change. Loaner not available. Scheduled a pick up… called to Walser… they got ‘new’ phone system and inadvertently hung up on me. Shawn was awesome! Timely and friendly… kept up his end of the conversation. Plus side to the hassle… Walser comped my oil changed which was very nice!
Randy Lammle is an outstanding individual and a great person todo business with. He has a great staff
Ellen Franklin and the Land Rover Wichita team were great. All correspondence was clear, fair, and helpful. They made purchasing a car out of state much easier than it likely should/could have been; I was able to purchase the exact car I wanted at a great deal. So very happy to give my business to Ellen and the LR Wichita/Walser team. Thanks so much!
Great experience. All online and just received the car. Very happy with my purchase and the dealer!
We wanted a specific vehicle, and Ellen was able to help us find it. She was helpful throughout the process. People need to see her if they need a Land Rover!
Always easy to work with the team at Walser. Shawn was very helpful and kept me informed. Post Covid it seems like the delay in requesting service appointment and the actual date of service has continued to lengthen. The earliest appointment was nearly 30 days out from when I contacted the service department to set the appointment. I have experienced similar delays in the past. But the service has always been very good.
I had a very good experience with the dealer. Ellen was very knowledgeable and helpful.
Walser had great personal service - couldn’t ask for a more friendly experience getting your car serviced - Shawn was great and had great communication - felt like I was in the shop while the mechanic was working
Shawn was super nice and met up with us before our scheduled time he was reassuring that all problems would be fixed by your professional techs we live 4 hours away and everything was fixed and completed in a timely manner thank you!
I recently had an oil change at the Jaguar dealership in Wichita, KS and was very disappointed. I had requested a loaner car to drive when I made the online appointment. They did not have record of my request. I was told the one loaner they had was not available as it had 2 nails in the tires. The car had been turned in Friday, and they had not repaired it yet. I arrived at 9:30 on a Monday morning from out of town. He said there were no other cars available after I asked for a different one as it is ... Read More DealerRater - Aug 6, 2025
The entire transaction and interaction was professional and helpful and the communication was excellent. Jaydon Maldonado made the whole process very easy.
The dealership was very helpful, quick, and friendly. I would have liked more negotiating, but you know exactly what you are getting.
Stellar service-told Mathew our symptoms were we’re experiencing with the new defender-he suggested dropping off for testing after about an hour he reached out to us and confirmed our suspicions and analysis service department replaced defective component-it was very cordial and quick too much my surprise. I thought it would take a whole day -thumbs up.! We have been in the Land Rover community for years ! Land Rover the sum of its parts!
